AFFORDABLE OUTSOURCING COSTS
Call Center Pricing
Beyond excellent service, the most essential factor in choosing a call centre is often the cost. With ClearBridge Communication, you’ll find not only affordable but also flexible pricing plans tailored to fit businesses of all sizes. Enhance your brand without breaking the bank. Start with CBC today!
SCALABLE RATES FOR ANY SMALL BUSINESS
Shared agent pricing
ECONOMY
$1.39 / MIN
100 MINUTE
$1.29 / MIN
220 MINUTE
$1.29 / MIN
500 MINUTE
$1.19 / MIN
1000 MINUTE
$1.15 / MIN
2500 MINUTE
$1.09 / MIN
5000 MINUTE
$1.09 / MIN
10000 MINUTE
$0.99 / MIN
Calls answered in the shared agent pool
The larger the plan, the lower the pricing
Can change plans at anytime
All messages available via our online portal
24-hour coverage, 365 days a year
Toll free and local forwarding numbers available
Bilingual service at no extra cost
Affordable month to month pricing
Each base rate comes with an allotment of minutes with affordable overage rates
Customized call scripting
All calls recorded & available for 60 days
Free access to the SAS iPhone or Android App
Dedicated Customer Service Agents For A True Branded Experience
- Daily client-driven training
- Dedicated group of agents handle your calls
- Ideal for complicated outsourcing requests and large brands
- Great for high call volumes with steady daily traffic trends
- Agent hiring input
- All calls recorded
- Advanced reporting on any fields you track
- Toll-free and local numbers available
- Dedicated team based in the US
- 90-day minimum agent commitment
Dedicated Telemarketing and Telesales Services
- Outbound sales, lead generation, and appointment setting
- Dedicated outbound customer service also available
- Personalized agent training
- Great if you’re looking for a particular outbound skill
- Benchmark evaluation & monitoring
- Regular management check-ins
- Agent incentive programs available
- Utilize for sales, service, or both
- 90-day minimum agent commitment
Questions & Answers:
Everything You Need to Know
Can you explain how the free trial works?
You'll enjoy a free trial that will either last two weeks or until you've finished 200 minutes, whichever occurs first. This offer does not extend to any dedicated agent or initiatives from our outbound call centre, such as telemarketing or tele sales campaigns. As we prioritize your satisfaction with our service, hence, no credit card information is required to start the free trial.
Do I need to sign a contract?
Our shared agent plans come with no necessity for signatures or contracts. Our call centre operates on a pay-per-minute basis, allowing billing to be month-to-month. This flexibility enables you to modify or terminate the service whenever desired. Upon cancellation, you will only be charged for the ongoing month and any exceeding costs, after which there will be no further billing. When it comes to dedicated agent plans, a minimum commitment of 3 months (or 90 days) is required for the selected agent plan.
What are the steps to register for dedicated agent programs?
It's easy. Just dial our sales department at 1-212 464 7710 or connect with our call centre through our online platform, and a customer service agent will get back to you.
Is it possible for me to change my plans?
Absolutely. With our communal agent packages, you have the flexibility to upgrade or downgrade your plan at any time.
Regarding our agent schemes, adding agents at your convenience is possible. But should you decide to let go of an agent, please be aware that the billing for that agent's duration in the month continues.
Do you have overseas options?
Currently, we do not provide call centre support outside of the United States. CBC is a US-based call centre with American representatives. We might have employees working remotely but they too reside within the US, ensuring that all our workforce, regardless of their work arrangement, are based domestically.
Can you explain what a dedicated agent is?
Our dedicated customer service or dedicated outbound services consist of a team of agents at our call centre solely assigned to handle your calls. They receive exclusive training from you and are advised for well-known brands requiring sustained customer service or for customers experiencing high and consistent call volumes.
Can we get shared and dedicated agents?
Indeed. If you want to avoid having incoming calls lined up waiting for your dedicated agents to respond, you can choose to have these calls redirected to our shared agent team. This team would follow the same instructions and procedures followed by your dedicated agents. However, it's worth noting that while there's a set price for dedicated agents, any use of shared agents will incur additional costs based on the monthly minutes used.
Can outbound agents work on a commission structure?
No, we do not entertain any accounts involving commissions, profit sharing, or performance-based payments.
Is it possible to establish an incentive program for dedicated agents?
Indeed! While we don't operate on a commission-based system, we promote the idea of customers initiating an incentive scheme with the agents to ensure your Key Performance Indicators (KPIs) are achieved.
Does the cost of shared agent services change in line with our specific needs?
No, regardless of whether we are providing technical support or message-taking in the shared agent group, the price per minute remains consistent and is predicated on the plan you've chosen.
Are there any additional monthly charges?
No, there aren't any extra costs associated with your account other than your standard monthly fee and potential additional charges for optional services such as patch fees, IVR fees, or sub-account fees.
How can I make my payment?
We accept various forms of payment such as Visa, Mastercard, American Express, and Discover. Additionally, in certain situations, we also accommodate other payment methods such as PayPal, ACH, and check. To arrange for alternative payments, get in touch with us at 1-212 464 7710.
