PROFESSIONAL CALL CENTER AGENTS MAKE CALLS FOR YOU
Outbound Call Center Services
What functions can be performed by an outbound call centre?
Outbound call centre services offered by CBC are designed to carry out the same functions as your in-house staff but at a significantly lower cost. These services range from initiating conversations with potential leads, to follow-ups on market research, and attempting to regain lost sales. You may regard our call centre representatives as outbound champions.
Just like your staff, our US-based representatives are trained in sales tactics. They are skilled in implementing up-selling and cross-selling strategies to maximize sales. Yet, unlike your staff who need to end their workday, our staff is available 24/7. This is particularly beneficial if your business operates nationally or internationally, thus having customers spread across various time zones. If your office-based staff could only service clients for specified hours, you will find it difficult to reach out to all your customers. Our representatives’ around-the-clock availability allows them to reach a wider client base.
Is it cost-effective to outsource to an outbound call centre?
Our outbound services present a budget-friendly, efficient alternative to recruiting more staff to achieve the same objectives. To put it plainly, hiring additional staff is costly and increases your expenses, from adding to your payroll to needing additional office space to accommodate them. As your staff number and office size increase, so does your expenditure. The key to business growth is finding a call centre like CBC that aids not only in customer service but also in expansion.
Contracting CBC for your outbound services keeps your team lean while creating an impression of a large business operation. More so, the savings you make can be reinvested into your business for further growth. For a fraction of the price of employing an additional staff member, you gain access to a team of over 300 professionally trained and capable agents, who are conveniently available all the time.
OUTBOUND SERVICES THAT HELP YOUR BUSINESS GROW
Explore All outbound Call Center Services
Customer Winback
We assist businesses in re-engaging with lost customers, highlighting your unique services to reignite their interest. By adopting tailored strategies, our dedicated call centre initiates outbound campaigns, transfers hot leads to your sales team and schedules appointments, potentially winning back valuable customers for businesses of all sizes.
Market Research Services and Surveys
Our dedicated agents conduct outbound market research and customer surveys, providing insight into your consumers to improve product/service delivery. We also offer specialized research services, analysing consumer behaviour through follow-up surveys, retention methods, political polls, and focus group calling, providing an objective view and valuable data for your decision-making.
B2B Telemarketing
Employing ClearBridge Communication for your B2B telemarketing needs grants an affordable and effective connection with prospects, boosting sales with low-cost acquisition, lead generation, and cross-selling capabilities. With adaptable scale and options for small to enterprise-level businesses, CBC's experienced team goes beyond script, engaging customers, and bridging rapport with key decision-makers.
Lead Generation
ClearBridge Communication specializes in aggressive, B2B outbound telemarketing services, working in close partnership with your company to generate quality leads and new business opportunities, while continuously refining tactics for optimal results. Their comprehensive, report-driven approach includes targeted cold calling, effective lead management, rejuvenation of old leads, and realistic cost-efficient goals, all tailored specifically for your successful B2B lead generation campaign.
Why choose ClearBridge Communications??
CBC is the call center provider that thousands of businesses know and trust. We are here for your brand 24/7 and will work diligently with your team to ensure 100% satisfaction and success. With our customizable contact center solutions and flexible, affordable pricing, we guarantee you’ll find just what you need with CBC. We can extend your customer service hours to 24 hours a day, be your stand alone inbound solution, an overflow solution to your in-house call center, or just be idle waiting to come alive in the event of an emergency. What sets us apart is the quality of our agents, our dedication to technology, and our commitment to customer service.
