Customer Winback

MAKE YOUR EX-CUSTOMERS LOVE YOU AGAIN

We assist businesses in re-engaging with lost customers, highlighting your unique services to reignite their interest. By adopting tailored strategies, our dedicated call centre initiates outbound campaigns, transfers hot leads to your sales team and schedules appointments, potentially winning back valuable customers for businesses of all sizes.

Improve your marketing approach.

If your marketing squad is solely focusing on acquiring new customers or running loyalty programs for existing ones, you’re overlooking a massive potential. It’s standard in business to lose clients, and the customers you’ve lost are a frequently neglected marketing resource. In many instances, these clients simply require a reminder of their need for you, or they need a renewed view of your business. Through our outbound call centre campaigns, we can jog their memory about why they valued you initially and transfer hot leads to your internal sales team for closure.

Extensive or narrow "welcome back" initiatives.

Teaming up with CBC implies availing a large B2B call centre to make your customer recall calls. Small businesses wanting to get into old accounts can employ just one call centre agent to handle your outbound calls. For bigger customers running loyalty programs across multiple states, we can recruit and train a sizeable team of agents to dial through your provided list of old accounts.

Even unsatisfied customers require attention.

If a client wasn’t happy with your business for any given reason and decided to leave, it might be a good time for them to reconsider your business. If they swapped you for a rival but are now worse off than they were with you, they’ll appreciate the connection. Even for those customers who are content with their present provider, an outbound call from your dedicated CBC team will remind them that you’ll be there for support if their current provider makes a blunder!

Call transfers and appointment scheduling.

Every outbound call centre campaign we formulate is customized to the company we’re collaborating with. For reclaiming lost customers, our campaigns are typically centred around one of two goals – either transferring calls to your in-house sales team right away or booking a telephonic appointment later. Our agents can manage to reintegrate lost customers back into your customer base.

If you’re not marketing to your lost customers, you’re not doing everything you can to grow your business. CBC can help your inside sales team work to contact your lost customers, turn old customers into new leads, and set appointments.

WE’RE WINNERS AT WINBACKS

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HAVE QUESTIONS?

We’d love to hear from you!

Losing customers is inevitable. Even the best companies in the world lose customers from time to time. However, you don’t need to leave it up to chance for those customers to reengage with your company. If you’d like to explore our outbound winback campaigns, we’d love to hear from you! Contact us and we’ll reach back out to give you the lowdown on our outbound solutions and how we can help your brand.

MAKE YOUR EX-CUSTOMERS LOVE YOU AGAIN