24 HOUR ORDER ENTRY AND SALES MANAGEMENT
Order Processing Services
Outsource your order processing to ClearBridge Communication for round-the-clock operations, ensuring constant sales, customer data security, and access to crucial data insights. Our trained agents manage your orders efficiently, reflecting your brand’s image, and offer a seamless transition to maintain customer satisfaction.
Service is available all day, all year.
CBC offers around-the-clock service, every day of the year via our US call centres. This ensures your business is always operational, so you never miss out on a potential sale. Retailers seeking to offload their entire order processing or those who only need assistance after business hours can use CBC.
Efficient call centre for order processing.
The survival of your business rides on orders. Without them, there are no profits, and when there are no profits, your business is bound to fail. It’s crucial to have a capable call centre for order taking. You will benefit from our efficient agents, trained in your brand ethos, and capable of driving sales. For consistent, reliable orders, trust CBC as your dependable call centre outsourcing partner.
Utmost flexibility.
During outsourcing to a call centre, it’s vital to maintain a seamless transition between your company and the contact centre for absolute customer satisfaction. Our call centre software can process orders directly or through your system. Our agents can also categorize callers based on their reason for calling and respond accordingly.
Order processing with utmost security.
Protecting the personal and financial details of customers is as important as earning profits. We are PCI-compliant and ISO 27001 certified, which stands as a testament to our security. Older entries can be made into your system using web integration. As we don’t engage third parties, you don’t have to worry about sensitive data ending up in the wrong place. Plus, our flexibility cuts out the need for you to get familiarized with a new system or wait for orders to be queued and processed.
Instant access to detailed reports.
An extensive range of reports can be quickly accessed directly from your CBC portal. These provide insights into trends like call volume, call abandonment rates, average conversation duration, location of callers, and more. This kind of access gives you the upper hand in successful outsourcing.
Fulfilling customer orders is the most important part of the sale. Without it, there is no sale. Outsource your order processing, order taking, and order entry to CBC to handle the burden of managing your sales channels 24 hours a day.
ORDER PROCESSING OUTSOURCING MADE EASY
Features
- Increase daily orders and meet monthly benchmarks
- Improve order accuracy and reduce fulfillment mistakes
- Multi-channel inbound call center, via phone, email, text, or live chat
- Reporting and analytics customized to meet your needs
- Local and toll free numbers available
- Decrease hold times and facilitate order placement
- Capitalize on opportunities to use cross-sell and up-sell techniques
- Order processing can be fully integrated with your software
- Quality control measures ensure consistent service
- Complimentary call recordings
HAVE QUESTIONS?
We’d love to hear from you!
Losing customers is inevitable. Even the best companies in the world lose customers from time to time. However, you don’t need to leave it up to chance for those customers to reengage with your company. If you’d like to explore our outbound winback campaigns, we’d love to hear from you! Contact us and we’ll reach back out to give you the lowdown on our outbound solutions and how we can help your brand.