AVAILABLE 24/7 TO REGISTER ATTENDEES FOR YOUR NEXT EVENT

Event Registration Services

Our professional agents provide first-class customer service during event registrations, from small-scale events to corporate seminars, ensuring a seamless experience from the first point of contact. With customizable scripts and software, we offer cost-effective, efficient call centre services, lead tracking, reporting, and multilingual marketing options, enhancing credibility while lessening your workload across various industries such as insurance, finance, education, hospitality, and real estate.

Utilize your event marketing to the fullest with exceptional live phone support.

The way your callers are treated when your phone rings indicate the robustness of your brand and can ultimately dictate the success of your event. Our call centre agents are trained to manage calls for events of all sizes and can seamlessly integrate with the software you use for attendee registration.

What is the process of outsourcing registration?

It’s straightforward! If you’re using online registration software, we can extend to your systems for participant registration. The level of service — shared or dedicated — depends on the complexity of the software. We can often directly connect to your system, eliminating double entries or unnecessary extra time on event management.

If you’re not using a software system, we can acquire the requisite details for your specific event for later follow-ups. We can incorporate any necessary information, like company details or meal preferences, directly into our scripts and forward them to you after each call.

Full customization is available.

Our agents can collaborate with you to develop a tailored script specifically for your event. Uniform information simplifies the process for attendees, and any last-minute changes in the script can be implemented instantly. We can duplicate any procedure you follow in your office. For instance, we can script our agents to upsell event sponsorship or exhibition booth opportunities while interacting with callers if you view the registration process as a sales prospect.

Industry experience relevant to you:

– Insurance seminars
– Banking and Finance registrations
– Educational lectures
– Hospitality industry trade shows
– Real Estate seminars
– Leadership workshops
– Business seminars

Welcome to the business benefits seminar.

Outsourcing to CBC will reduce your workload and ensure a fantastic first impression with highly professional live call handling on each call.

  • Everything is customizable, from the script development to the attendee registration software. 
  • Lower costs by utilizing our affordable call centre services. 
  • Take full advantage of our complimentary lead tracking and report generation via our portal. 
  • Boost your marketing efforts with Spanish-speaking agents. 
  • Having a live agent boosts your event or conference’s credibility. 
  • We can assist during after-hours and handle overflow. 

Look forward to enhanced customer service to spotlight your brand.

With CBC managing your event registration calls and handling guest inquiries, you gain more time to concentrate on the crucial aspects, ensuring a flawless event execution. Your guests will be impressed with their experiences, whether it’s their swift telephonic interaction, question resolution, or the entertaining and informative event. This positive interaction with our team will trigger their event excitement.

Join us for reservation, query resolution, and payment processing.

Our event registration service is more than just taking calls and noting who can and can’t attend. Using our order-taking services, our operators can fill out online event registration forms on your website, process payments, help with lodging, and more. With our PCI-compliant and ISO27001-certified call centre, all payment information remains secure in our system.

We have you covered: Both inbound and outbound services are at your disposal.

In case of emergencies that require you to cancel or postpone your event, contacting hundreds of guests can be daunting. Our outbound calling service can greatly alleviate this stress as our call centre agents make outbound calls to your guests whilst you handle the immediate problem. If you decide to postpone, our agents can check the upcoming date’s availability for the guests and reschedule or cancel their registration appropriately.

HAVE QUESTIONS?

We’d love to hear from you!

Losing customers is inevitable. Even the best companies in the world lose customers from time to time. However, you don’t need to leave it up to chance for those customers to reengage with your company. If you’d like to explore our outbound winback campaigns, we’d love to hear from you! Contact us and we’ll reach back out to give you the lowdown on our outbound solutions and how we can help your brand.

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