STAY CONNECTED TO EMPLOYEES AND CUSTOMERS DURING AN EMERGENCY
24/7 Live Emergency Call Center
ClearBridge Communication provides a dependable 24/7 live call centre service to ensure uninterrupted connection to your organization during emergencies, using pre-set scripts for various situations. With quick and easy account activation, we help maintain your local and national service continuity, guiding clients to our number through voicemail, website, or social media during unexpected incidents like storms, fires, or floods.
Offering 24/7 assistance, we ensure your business operations aren't dictated by unpredictable weather conditions.
Do you have a contingency plan for power outages, hurricane evacuations, or lengthier disruptions like the aftermath of severe storms? If your calls can be rerouted, our emergency call centre guarantees uninterrupted business, even when other local businesses succumb to these obstacles.
How does the emergency call centre service work?
To elaborate on how the emergency call centre operates, we staff it around the clock, ensuring inbound call centre agents are accessible whenever required. In most instances where clients utilize CBC for emergency call centre needs, we exclusively handle calls during emergencies. Scripts are curated during the initiation phase and perfected through emergency readiness drills that you may conduct. Should calls be forwarded to us during a genuine emergency, we’re fully equipped to manage them.
Registering the CBC number as an emergency contact
To ensure you can reach us in an emergency, your CBC forwarding number can be published as a contact option on your voicemail, website, or social media handles.
How promptly can you activate a CBC account?
If a natural emergency is imminent and you lack a continuity plan, enabling a CBC account is straightforward. We can have your account set up and live within a few hours. For simpler scripts, the process can be completed in about 15 minutes. We are there for you when speedy assistance is needed.
Rerouting your calls to CBC
Whenever you’re incapable of addressing your calls, you can simply divert them to our call centre. If a substantial storm is forecasted, reroute your calls to CBC the preceding night. In case of abrupt calamities like fire or flood, redirect your calls to CBC immediately upon realizing your office will remain closed.
How is CBC beneficial during an emergency?
Our primary concern during emergencies is to maintain a clear line of communication for your business. If you conduct local operations, you’ll be accessible to your local clients. If your company operates on a national scale, your non-local customers won’t experience any service disruption due to local situations.
How much does the call centre service cost?
We charge for our inbound call centre services on a per-minute basis, including our emergency call provisions. For customers who use CBC as a backup option, we offer an Economy Plan with a nominal monthly rate to maintain the line and number. For those who regularly use CBC for inbound call requirements, adding an emergency path to your existing script won’t incur additional costs. All our plans are dependent on your call volume.
On-demand software: Updating your on-call swiftly.
During an emergency, your on-call workforce shouldn’t add to your worries. With our user-friendly interface and web-based software, modifying your on-call schedule has never been this simple. Add staff members, set call-out protocols, create groups for easy inclusion, personalize your schedule, and much more!
Communication options: Implement diverse contact methods.
During an emergency, we can reach out using a method that best suits you. Besides phone calls, our inbound call centre agents can send emails, texts, and transfer calls. Even if you think you won’t be available immediately, all communications are logged and accessible through our mobile app and web portal.
Pre-emptive scheduling: Arrange in advance or in real-time.
Although you can update schedules in real-time, there could be key employees who will be on-call during emergencies. You can schedule these personnel in advance, thereby mitigating chaos when time is of the essence.
Always available service: We are ready to respond at any time.
Emergencies rarely provide warnings and can occur when least expected. Partnering with CBC helps your business scale up rapidly and accommodate sudden increases in call volume. Even if a rapidly escalating disaster is overwhelming a region, we can manage it efficiently by using our network of in-house and remote call centre agents.
HAVE QUESTIONS?
We’d love to hear from you!
Losing customers is inevitable. Even the best companies in the world lose customers from time to time. However, you don’t need to leave it up to chance for those customers to reengage with your company. If you’d like to explore our outbound winback campaigns, we’d love to hear from you! Contact us and we’ll reach back out to give you the lowdown on our outbound solutions and how we can help your brand.
