DON’T LET CUSTOMER SERVICE EMAILS WAIT UNTIL TOMORROW
Access 24/7 email management!
Just like with phone calls, customers wish for promptness when they send an email to your business. If they must wait until the following day to receive a response, it could potentially jeopardize your brand image.Our call centre agents can manage and respond to your urgent customer emails or service requests after business hours using our automatic email monitoring service. Enhance after-hours email response rates and improve customer service with our ClearBridge Communication.
Understanding the email response process
Assigning the task of email responses to our inbound call centre is a hassle-free step which could also contribute to reducing stress levels. By using our services at CBC, you’ll get an email ID where you can forward your emails. In your software, you can decide on the time for forwarding these emails to our ID. As we receive these emails, they get added to a queue and are presented to our executive in a similar way as a call is received. Each time a message appears in your inbox, our executives will be alerted, they will then examine your protocols and come up with a suitable response. Agents can answer in a way suited to your requirements, and prompt customer service will leave your customers satisfied.
Implementation process
Redirect your emails to a special address given by us whenever you wish for us to go through and respond to your messages.
Our system examines the inbox after certain intervals and passes any received emails to our agents like how a call is managed.
The email is then put in a queue and sent to an agent who will reply based on your established protocols.
Benefits
How can CBC’s email management service benefit you?
Both after-hours and business-hours email management outsourcing can be tailored to suit your needs. You just need to provide us with a description of the kinds of emails we’ll be getting, and how you want us to respond to them. For example:
Sales Inquiries: For emails sent to your sales@ address or any form submissions, we can call the prospects back, answer basic queries, and redirect those calls to your on-duty sales team.
Emergency Alerts: If automated systems send emails to your service@ address or alerts@ address during an emergency, like if a customer loses power or their HVAC system fails, we can process those emails and connect with your on-call staff member.
Customer Service: For customers utilizing CBC for our after-hours call centre to respond to emails, simply instruct us on which emails require immediate attention and which ones can wait until the next business day.
Proof. You're always accessible: Allow us to provide excellent customer service on your behalf.
Round-the-clock sales. Absolutely: Delegate your email sales management to CBC.
Rest assured. We're interlinked: We're an ally to automated system alerts.
HAVE QUESTIONS?
We’d love to hear from you!
Losing customers is inevitable. Even the best companies in the world lose customers from time to time. However, you don’t need to leave it up to chance for those customers to reengage with your company. If you’d like to explore our outbound winback campaigns, we’d love to hear from you! Contact us and we’ll reach back out to give you the lowdown on our outbound solutions and how we can help your brand.
