ESSENTIAL LIVE SUPPORT FOR YOUR DIRECT RESPONSE ADS

Direct Response Call Centre

Direct response marketing campaigns can effectively increase your brand visibility and revenue but require the readiness to handle high call volumes; partnering with an efficient inbound call centre ensures every call translates into a sale. An outsourced but dedicated call centre team, equipped to handle call spikes, provide 24/7 support, and use upselling techniques, ensures optimal customer support while tracking relevant KPIs, making your direct response campaign highly beneficial.

We are aware of the process of call flow.

Direct response advertising is akin to a high-speed race in the marketing field, accelerating from zero to maximum in a flash. As soon as your advertisement is broadcast, be prepared to accept a surge of calls. It’s common to experience call inflow spikes in the direct response sector. Our committed team of direct response call centre agents is ever ready to manage such unexpected influx originating from targeted media sources, monitor call flow, and address your requirements swiftly. Our committed agents are available round-the-clock, ensuring customer needs are satisfied promptly whenever your advertisement gets aired. The combination of our in-office and remote-working agents enables us to effectively handle even the most extensive marketing campaigns.

Education is essential.

Choosing ClearBridge for outsourcing indicates that you’ll be included in the initiation process from the inception until its conclusion. If you engage with our exclusive call centre scheme, you have the liberty to select your preferred agents and instruct them based on your preferences, either physically or through online sessions. For our clientele on the shared platform, our squad of specialists collaborates with you to formulate the most effective script and persistently works on it with you until it reaches perfection.

Remain active, even beyond the usual hours.

CBC is designed to respond to call inquiries around the clock, a fundamental service for businesses promoting through television, radio, or direct mail. If your business caters to a wide audience encompassing several time zones, around-the-clock accessibility is crucial for capturing potential leads, even when you are sleeping. So, continue to rest while we assist in gathering new business.

Don't ask what services your DRTV contact centre can provide for you.

We can assist you in optimizing your DRTV campaigns. Our trained inbound agents can enhance your retail conversion rates and order value via up-selling and cross-selling methods. If you prefer a softer sell, we’re capable of that as well. We guarantee that no calls will be missed. Plus, we offer email and live chat support. We’ll even monitor your key performance indicators. Consider these our key benefits. 

Customized Reports are available when needed.

To determine the effectiveness of your marketing strategies, you need comprehensive data. For instance, running your TV ad at 3 AM might have been cost-effective, but led to low sales. Perhaps you’re achieving success in one geographical area but not others. CBC offers on-the-spot reports that provide important insights. Our online reports deliver information such as call outcome, call duration, geographical location of the caller, call traffic, and more. The more information you have, the better equipped you are to tailor your marketing approach to reach a larger number of prospective customers.

We will collaborate with your direct response marketing firm.

Echoing the timeless advice from Ron Popeil, if you prefer not to engage with the intricate details of outsourcing and would rather “Set It and Forget It”, we are prepared to interact directly with your direct response marketing agency. We understand the precise inquiries needed to ensure our inbound call centre operates efficiently and is fully manned and geared up when the traffic starts coming in.

Choosing the right call center service provider is an essential partnership for successful direct response advertising. With the ability to handle extreme spikes in call volume by diverting resources or adding work at home agents to the queue, robust reporting to track your ROI, and professional agents, look no further than CBC.

HIGH VOLUME CAPABLE DIRECT RESPONSE SOLUTIONS

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We’d love to hear from you!

Losing customers is inevitable. Even the best companies in the world lose customers from time to time. However, you don’t need to leave it up to chance for those customers to reengage with your company. If you’d like to explore our outbound winback campaigns, we’d love to hear from you! Contact us and we’ll reach back out to give you the lowdown on our outbound solutions and how we can help your brand.

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