24/7 LIVE CUSTOMER EXPERIENCES
Inbound Call Center Services
Our company provides 24/7 inbound call service outsourcing, serving businesses with proficient call handling, scheduling, and dispatching to increase customer support and brand image. Our versatile services cater to all business types and offer a cost-effective solution, specifically beneficial in industries like healthcare, IT, and finance services. Starting at a nominal monthly rate, gain access to a 300+ strong team of dedicated call centre agents offering substantial overhead savings.
What are the functions of an inbound call centre?
A call centre that manages inbound calls can perform numerous business functions similar to what an employee in your office would undertake. This includes managing incoming calls, responding to inquiries, recording messages, coordinating emergency responses, arranging meetings, and processing orders, among other tasks. Choosing to outsource these responsibilities to our call centre is an economically savvy option compared to expanding your internal team. With CBC, you can enjoy 24/7 live support starting at $34 a month, granting you the support of over 300 agents to handle your calls without the extra expenses associated with employee insurance and benefits.
Furthermore, your inbound call centre representatives are on hand around the clock, in contrast to your office personnel who typically work 8 hours a day, Monday through Friday. Outsourcing your customer service needs to our call centre is a cost-effective and efficient strategy for businesses of any size to enhance their customer support, boost office efficiency, and fortify their brand identity.
Why choose CBC for outsourcing?
Outsourcing goes beyond just saving money; it empowers your small enterprise to focus on scaling up without the stress of handling increased customer service interactions stemming from that growth. By delegating these tasks to CBC, your business can:
– Provide 24/7 customer support
– Secure certifications such as PCI and HIPAA compliance, which are challenging to obtain
– Benefit from the expertise of a well-established inbound call centre
– Introduce additional customer communication options such as live chat and text messaging
Which industries benefit from using an inbound call center service?
When considering which types of businesses are most suitable for outsourcing, individuals might first consider healthcare providers and service-oriented businesses due to their need for constant availability. Yet, the reality is that businesses across various sectors can reap advantages from implementing call centre services. Take, for instance, attorneys who spend much of their day in court or client consultations and are often unable to answer calls. Furthermore, in the highly competitive e-commerce industry, offering round-the-clock customer support can distinguish your brand from others. Additionally, utility providers can stand out by reducing wait times in an industry where it’s common to wait for an hour or more.
Having a real person respond to the first call can determine whether an individual decides to employ your services or if a customer chooses to continue doing business with you. If your office team is unable to be on call 24/7, we are here to fill that gap.
We can assist businesses across all sectors.
OUTSOURCED CUSTOMER SERVICE AND SALES
Explore All Inbound Call Center Services
ClearBridge Communications offers comprehensive inbound services that can help maximize customer satisfaction, increase profits, and help free up your time to focus more on your business’s core competencies.
Business Call Screening
Our business call screening services provide an efficient gatekeeping solution to help control your business communications. Using customized screening, our skilled agents can filter out unwanted calls, allowing you to only engage with calls that matter. We can discern between new or existing clients, and solicitors or telemarketers, following your instructions to the letter. We offer warm and cold transfers and on-call message recording. With our script controls, you decide what calls you want to be transferred and when. Optimize your productivity and eliminate unnecessary disturbances with our tailored, reliable, and professional call screening services.
Event Registration Services
Our professional agents provide first-class customer service during event registrations, from small-scale events to corporate seminars, ensuring a seamless experience from the first point of contact. With customizable scripts and software, we offer cost-effective, efficient call centre services, lead tracking, reporting, and multilingual marketing options, enhancing credibility while lessening your workload across various industries such as insurance, finance, education, hospitality, and real estate.
Direct Response Call Center
Direct response marketing campaigns can effectively increase your brand visibility and revenue but require the readiness to handle high call volumes; partnering with an efficient inbound call centre ensures every call translates into a sale. An outsourced but dedicated call centre team, equipped to handle call spikes, provide 24/7 support, and use upselling techniques, ensures optimal customer support while tracking relevant KPIs, making your direct response campaign highly beneficial.
Why choose ClearBridge Communications??
CBC is the call center provider that thousands of businesses know and trust. We are here for your brand 24/7 and will work diligently with your team to ensure 100% satisfaction and success. With our customizable contact center solutions and flexible, affordable pricing, we guarantee you’ll find just what you need with CBC. We can extend your customer service hours to 24 hours a day, be your stand alone inbound solution, an overflow solution to your in-house call center, or just be idle waiting to come alive in the event of an emergency. What sets us apart is the quality of our agents, our dedication to technology, and our commitment to customer service.
Email Response Services
Our call centre agents can manage and respond to your urgent customer emails or service requests after business hours using our automatic email monitoring service. Enhance after-hours email response rates and improve customer service with our ClearBridge Communication.
24/7 Live Emergency Call Center
ClearBridge Communication provides a dependable 24/7 live call centre service to ensure uninterrupted connection to your organization during emergencies, using pre-set scripts for various situations. With quick and easy account activation, we help maintain your local and national service continuity, guiding clients to our number through voicemail, website, or social media during unexpected incidents like storms, fires, or floods.
Live Chat Outsourcing
Outsourced live chat customer service quickly answers questions and keeps consumers engaged on your site, enhancing sales and customer satisfaction. It provides on-demand support, helping customers even when you're unavailable, cutting down resource-draining calls and offering a convenient support channel directly on your site.
Order Processing Services
Outsource your order processing to ClearBridge Communication for round-the-clock operations, ensuring constant sales, customer data security, and access to crucial data insights. Our trained agents manage your orders efficiently, reflecting your brand's image, and offer a seamless transition to maintain customer satisfaction.
Help Desk Services
Outsourcing your help desk to our US-based call centres offers 24/7 customer support, ranging from basic to complex technical issues, that can be customized to your needs and allows your team to focus on business growth. With experience in supporting MNCs, our agents provide solutions including troubleshooting, warranty, and billing support to ensure a premium partnership that enhances your product experience.
